01 / EDITORIAL CONTACT
A clear note is useful.
Point out a stale instruction, an unclear sentence or a missing practical question.
You can reach esimio at [email protected]. This is an editorial contact address, not a service desk for a mobile provider.
02 / WRITE TO US
Use your own mail app.
The form below does not submit information to this website. It creates a message in your configured email application, addressed to [email protected]. You can edit the message before sending it, or write directly from your own mail client.
What we can help with.
Useful messages include a factual correction, a link that no longer works, a device menu label that has changed, or a point in an article that needs a clearer explanation. Tell us the page, the relevant device or route, and what you observed. A concise correction is easier to assess than a general complaint.
We can also consider a question for the FAQ or an omission from the travel guide. We do not need an account number, payment information, QR code or activation details. Please do not send them.
What this address cannot do.
esimio cannot check an order, apply a refund, activate a profile, verify coverage, inspect a mobile line, or resolve a billing dispute. Those tasks belong to the company that issued the profile or the existing mobile carrier. Contacting the issuer directly is the fastest route for a service-specific problem.
We also cannot tell you that a particular provider is right for you. Our purpose is to make the questions clearer, not to make a commercial choice on your behalf. The about page explains the editorial boundary in more detail.
READ FIRST
Keep personal details out.
For information on this form, external requests and your privacy rights, read the privacy policy before writing.
Read the privacy policy03 / MAKE IT SPECIFIC
Help us find the sentence.
If you are reporting something that has changed, include the page title and the paragraph or heading nearby. For a device menu issue, mention the device family and software wording you see, not personal account details. For a broken link, paste the destination. Those small details make a correction easier to reproduce.
We cannot provide personalised advice about a purchase or mobile service. We can make general information less confusing. That is the useful distinction behind this address.
04 / KEEP IT SAFE
Do not send access details.
An editorial message does not need a QR code, account number, identity document, payment detail or one-time passcode. Keep those details with the mobile provider or service that issued them. If you have a billing or activation problem, the issuer is the only party that can inspect the underlying account.
If your note concerns a page here, a quote and a page title are enough. We prefer a short explanation of what happened over personal data that we cannot use. The privacy policy explains what happens if you choose to send an ordinary email.